Faster incident resolution, more cases solved per support rep. The case for remote control software is clear, but sometimes even the best remote control software falls short. Multiple firewalls and support reps on the move can make it difficult to perform remote support.
Netop WebConnect, the connection module for Netop Remote Control, side-steps firewalls, proxies and routers. Now you can offer your company world-class support from anywhere and avoid costly deskside visits.
Netop WebConnect is placed on your network giving you 100% control of security. Combine it with Netop Security Server and you will have the most secure remote control solution in the world.
The connection manager can now be configured to use multiple connection servers providing load balancing improving performance and availability of the WebConnect solution.
Hosts for each account defined in the connection manager can be set to public or private. Setting an account to public allows other accounts to see these hosts; however any local security defined on the host still applies. The default setting for new accounts is set to private.
HTTPS support for connection manager
The connection manager can be configured to use a HTTPS (Hypertext Transfer Protocol Secure) connection if an SSL (Secure Socket Layer) certificate is installed on the connection manager machine.
This release includes unicode support for the connection manager allowing local characterization for user entered content, i.e. accounts, passwords, host names, etc.