Nortel Avaya Contact Center

Mfg Part #: NT9S49BA

Nortel Avaya Contact Center
Ordering Information
Our Price$437.85
ConditionNew and Factory Sealed
Out of Stock as of 12:45pm 7/16/2013
Qty

Avaya Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers' own terms.

This call center software solution uses SIP along with standard SOA and web-services interfaces to provide maximum flexibility. It helps organizations better anticipate customer needs and offers advanced functionality to quickly, efficiently, and cost effectively satisfy those needs.

The result is a contact center that consistently delivers a unified, efficient, and highly personalized customer contact experiences that build brands and enhance loyalty.

Thrill your customers
The software's multimedia capabilities facilitate routing of communications via voice, email, instant messaging and more. Context preservation allows employees to better anticipate customer needs, improving first-contact resolution.

Enhance agent efficiency
Powerful desktop software allows agents to simultaneously handle multiple contacts and quickly access customer context information.

Make supervisors more effective
A suite of easy-to-use administration tools reduce complexity and lower implementation overhead.

Get maximum flexibility
Open standards and a SIP-based architecture simplify development and integration of more functionality. And a low server footprint increases agility while offering room for growth.

Improve security and reliability
The software features real-time shadowing and automatic switchover for all core components, with zero-touch recovery.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerNortel
Manufacturer Part #NT9S49BA
Cost Central Item #10991355
Product DescriptionAvaya Contact Center - ( v. 7.0 ) - migration license - 1 additional voice agent - upgrade from Nortel Symposium Express Center Server - volume - 100-150 licenses - Win
CategoryInternet & communication applications
SubcategoryInternet & communication - IP telephony
Version7.0
License TypeMigration license
License Qty1 additional voice agent
License PricingVolume / 100-150 licenses
Upgrade fromNortel Symposium Express Center Server
PlatformWindows

Extended Specifications

General
CategoryInternet & communication applications
SubcategoryInternet & communication - IP telephony
Version7.0
Software
License TypeMigration license
License Qty1 additional voice agent
License PricingVolume / 100-150 licenses
Upgrade fromNortel Symposium Express Center Server
PlatformWindows

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