Helping ensure that your network is always available and that it operates at peak efficiency has never been more fundamental to success. Whether you are a small or large enterprise, operating regionally or globally, you need a support strategy that can ensure network performance.
The Avaya Express Services are designed to address customers' growing need for advanced level support. Avaya Express Services provide you with the opportunity to engage in a direct services relationship with Avaya while maintaining established relationships with your preferred Avaya partners. With globally consistent offerings and direct access to Avaya technical expertise, Avaya Express Services enable faster issue resolution, greater network availability and lower total cost of ownership. Avaya Express Support Services help optimize the performance and availability of your network and ease the transition to a converged network.
Software Release Subscription (SRS) Services
SRS Services enable you to respond quickly to changes in networking environments by providing access to the most current functional enhancements for your software applications as they become available. With SRS Services, you are leveraging the latest application software enhancements, resulting in optimum network or application performance, reliability and stability.
Technical support services
Technical Support Services provide multi-lingual technical assistance via telephone and the web for issues associated with the operations of all contracted Avaya products. All inquiries are logged, prioritized and tracked through to resolution.
Parts Replacement provides cost-effective replacement of Avaya Field Replaceable Units (FRUs). By holding spare FRUs at strategically placed depots throughout the world, Avaya is able to offer quick response times and provide cost savings through economies of scale.
On-site support with spares services
On-site support provides all the benefits of managed spares together with the installation of the replacement part by a qualified specialist dispatched to your site. The quality delivery makes this one of the most reliable and cost-effective ways to help ensure the rapid restoration of your network operation in the event of a hardware failure.