Helping ensure that your network is always available and that it operates at peak efficiency has never been more fundamental to success. Whether you are a small or large enterprise, operating regionally or globally, you need a support strategy that can ensure network performance.
Avaya Express Services provide you with the opportunity to engage in a direct services relationship with Avaya while maintaining established relationships with your preferred Avaya partners. With globally consistent offerings and direct access to Avaya technical expertise, Avaya Express Services enable faster issue resolution, greater network availability and lower total cost of ownership. Avaya Express Support Services help optimize the performance and availability of your network and ease the transition to a converged network.
As the figure illustrates, you have a wide variety of pre-packaged combinations to choose from depending on your business requirements. Avaya Express Support Services cover Avaya data and IP-enabled products. Technical Support Services provide multi-lingual technical assistance via telephone and the web for issues associated with the operations of all contracted Avaya products. All inquiries are logged, prioritized and tracked through to resolution.
Improve performance, reliability and stability
Drive increased workforce productivity and satisfaction.
Reduce the risk associated with the ongoing support of next generation technology deployments
Leverage Avaya's expertise to support your advanced technologies.
Simplify your support without losing flexibility
With Avaya Express Services, they've pre-packaged and globally standardized the support plans, yet provided even more flexibility to meet the unique needs of your business.