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Nortel Avaya Express Support Services Plus Same Business Day

Mfg Part #: GK6300918

Nortel Avaya Express Support Services Plus Same Business Day
Ordering Information
MSRP$5,606.00
Our Price$5,003.25
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 9:45am 2/23/2014
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Helping ensure that your network is always available and that it operates at peak efficiency has never been more fundamental to success. Whether you are a small or large enterprise, operating regionally or globally, you need a support strategy that can ensure network performance.

Avaya Express Services portfolio is designed to address customers' growing need for advanced level support. Avaya Express Services provide you with the opportunity to engage in a direct services relationship with Avaya while maintaining established relationships with your preferred Avaya partners. With globally consistent offerings and direct access to Avaya technical expertise, Avaya Express Services enable faster issue resolution, greater network availability and lower total cost of ownership. Avaya Express Support Services help optimize the performance and availability of your network and ease the transition to a converged network.

As the figure illustrates, you have a wide variety of pre-packaged combinations to choose from depending on your business requirements. Avaya Express Support Services cover Avaya data and IP-enabled products, including Communication Server 1000, CallPilot and selected Contact Center products.

Technical Support Services provide multi-lingual technical assistance via telephone and the web for issues associated with the operations of all contracted Avaya products. All inquiries are logged, prioritized and tracked through to resolution.

Improve performance, reliability and stability
Drive increased workforce productivity and satisfaction.

Reduce the risk associated with the ongoing support of next generation technology deployments
Leverage Avaya's expertise to support your advanced technologies.

Simplify your support without losing flexibility
With Avaya Express Services, they've pre-packaged and globally standardized the support plans, yet provided even more flexibility to meet the unique needs of your business.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerNortel
Manufacturer Part #GK6300918
Cost Central Item #10124313
Product DescriptionAvaya Express Support Services Plus Same Business Day - Extended service agreement - parts and labor - 1 year - on-site - SBD
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period1 year
Response TimeSame business day

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period1 year
Response TimeSame business day
Details
Service & Support DetailsExtended service agreement - parts and labor - 1 year - on-site - response time: same business day
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday

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