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Nortel Managed Spares Services Pack Same Business Day Service

Mfg Part #: GG5300A18

Nortel Managed Spares Services Pack Same Business Day Service
Ordering Information
MSRP$2,358.00
Our Price$2,104.81
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 9:45am 2/23/2014
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Increasingly, businesses look to managed service providers for help with operating and supporting their communications and collaboration solutions. Yet these decisions aren't made lightly. The organization may have made significant capital investments in existing solutions and the skilled IT professionals necessary to manage and maintain them. And although decision makers may like the cost savings and other benefits of a managed services strategy, they may still be concerned about inflexible, long-term services contacts and a perceived loss of control over such vital assets of the enterprise.

Avaya Managed Services are built on the principles of co-management and out-tasking. The services strike a balance between total managed services and self-management strategies that enable businesses to select which services are contracted out instead of outsourcing their entire unified communications environment.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerNortel
Manufacturer Part #GG5300A18
Cost Central Item #10120708
Product DescriptionNortel Managed Spares Services Pack Same Business Day Service - Extended service agreement - parts - 1 year - shipment - 12x5 - SBD
TypeExtended service agreement
Service IncludedParts
LocationShipment
Full Contract Period1 year
Response TimeSame business day
Service Availability12 hours a day / 5 days a week

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts
LocationShipment
Full Contract Period1 year
Response TimeSame business day
Service Availability12 hours a day / 5 days a week
Details
Service & Support DetailsProduct info support - web knowledge base access - 1 year
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts - 1 year - shipment - response time: 4 hours (distance from customer site - 50 miles ) - availability: 12 hours a day / Monday-Friday
Extended service agreement - parts - 1 year - shipment - response time: 6 hours (distance from customer site - 100 miles ) - availability: 12 hours a day / Monday-Friday

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