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Novell Premium Service Additional Dedicated Support Engineer (1:1) (Zone 1)

Mfg Part #: 051-002386

Novell Premium Service Additional Dedicated Support Engineer (1:1) (Zone 1)

In today's business, your employees, partners, suppliers and customers all require fast, personalized access to your business resources. When your business systems are down, your employees are idle, your customers can't complete transactions or get the service they need, and your partners' interactions with your business are interrupted. Novell recognizes the demands placed on your business and understands that high-availability business resources are directly linked to your company's success. Novell Premium Service is offered to ensure a smoother, more efficient business operation that helps you continue to maintain and develop profitable relationships with those that matter to your business.

Occasionally an organization needs a full-time support engineer from Novell. Dedicated Support Engineers (DSEs) are Novell's top support engineers and are selected based on the technical expertise required by your organization. Their primary function is to be an expert resource, assigned to one Premium Service customer only. The customer works with the DSE to solve technical issues, discuss the status of open incidents, or escalate incidents.

Our Price$114,629.19
FREE SHIPPING
Availability
as of 1:46am 3/21/2010
999 In Stock
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ConditionNew and Factory Sealed 
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Yes, I'll Take 90! No Payments. No Interest.
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Please note that this item is a license and not a boxed item.
General Specifications

General Specifications

ManufacturerNovell
Manufacturer Part #051-002386
Cost Central Item #10428277
Product DescriptionNovell Premium Service Additional Dedicated Support Engineer (1:1) (Zone 1) - Technical support - phone consulting - 1 year - 24x7 - 15 min - MLA, VLA - Brazil
Service & SupportTechnical support
Service IncludedPhone consulting
Full Contract Period1 year
Response Time15 min
Service Availability24 hours a day / 7 days a week
LocalizationBrazil
License PricingVolume
Licensing ProgramNovell Master License Agreement (MLA), Novell Volume License Agreement (VLA)

Extended Specifications

General

TypeTechnical support
Service IncludedPhone consulting
Full Contract Period1 year
Response Time15 min
Service Availability24 hours a day / 7 days a week
LocalizationBrazil

Software

License PricingVolume
Licensing ProgramNovell Master License Agreement (MLA), Novell Volume License Agreement (VLA)

Details

Service & Support DetailsPhone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday

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