Please note that this item is a license and not a boxed item.
| Manufacturer | Novell |
| Manufacturer Part # | 051-002386 |
| Cost Central Item # | 10428277 |
| Product Description | Novell Premium Service Additional Dedicated Support Engineer (1:1) (Zone 1) - Technical support - phone consulting - 1 year - 24x7 - 15 min - MLA, VLA - Brazil |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 15 min |
| Service Availability | 24 hours a day / 7 days a week |
| Localization | Brazil |
| License Pricing | Volume |
| Licensing Program | Novell Master License Agreement (MLA), Novell Volume License Agreement (VLA) |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 15 min |
| Service Availability | 24 hours a day / 7 days a week |
| Localization | Brazil |
| License Pricing | Volume |
| Licensing Program | Novell Master License Agreement (MLA), Novell Volume License Agreement (VLA) |
| Service & Support Details | Phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday |