Build a more productive, responsive service environment
Novell Service Desk software will help you reduce your mean time to repair (MTTR) and continually improve your service management environment by streamlining and automating service desk functions.
Align your IT services with business needs
Novell Service Desk is ready to help you work with business managers to make sure your IT services are fully aligned with and support business needs and objectives. It also gives you the tools you need to transform IT into an active agent for enabling business change.
Tap into all the advantages of ITIL v3
Novell Service Desk provides fine-grained control over key business logic parameters for ITIL service support and delivery support processes. This impressive accomplishment translates directly into more complete and meaningful visibility into your organization's infrastructure.
Use IT to drive positive business outcomes
Information is your enterprise's most vital strategic resource. And the quality of IT services you provide can have a major impact on that resource. IT services enable your business to collect, analyze, produce and distribute that information effectively. As a result, IT services always have a direct, strategic impact on the bottom line.
This product can only be sold to College Students, Accredited Educational Institutions, Administrative Offices & Boards of Education, Public Libraries, and Public Museums. Students are limited to 1 copy of each product per calendar year. Students must supply either a clear copy of their student ID or a enrollment verification letter from the registrar's office, via FAX or e-mail(.jpg). Institutions must supply a signed purchase order. We cannot ship academic orders unless we receive valid credentials. Please click here for instructions.