Overland Storage Bronze

Mfg Part #: EWBRNZ1E-R91


Overland Storage Bronze
Ordering Information
MSRP$3,581.00
Our Price$3,524.63
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

When your system availability is important but not necessarily business critical the Bronze level support offering ensures that your storage solution is back in operation usually on the next business day. Owners of Overland Storage products under Bronze level support can access the Technical support team Monday through Friday 9am to 5pm excluding recognized public and company holidays. Once Overland Storage has diagnosed your problem as one that requires hardware support one of the trained field engineers will be dispatched to your site for arrival the next business day. This basic support provides technical response based upon engineer availability and call volumes, in most instances technical access will be obtained same business day. In most cases this means that your storage systems will be back in operating mode within 1 to 2 business days.


Product Highlights
  • Technical support available Monday through Friday, 9 a.m.-5 p.m., excluding recognized public and company holidays
  • On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival the next business day. This excludes recognized public and company holidays
  • Includes software Maintenance for Protection OS on applicable products
  • 24x7x365 access to Overland's technical support Web portal
  • Multiple year extensions and upgrades to Silver and Gold Service may be available

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerOverland Storage
Manufacturer Part #EWBRNZ1E-R91
Cost Central Item #10243163
Product DescriptionOverland Storage Bronze - Extended service agreement (renewal) - parts and labor - 1 year - on-site - 9x5 - NBD - for REO 9100
TypeExtended service agreement (renewal)
Service IncludedParts and labor
LocationOn-site
Full Contract Period1 year
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Designed ForREO 9100

Extended Specifications

General
TypeExtended service agreement (renewal)
Service IncludedParts and labor
LocationOn-site
Full Contract Period1 year
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 1 year - availability: 8 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday
Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 1 year
Compatibility Information
Designed ForOverland Storage REO 9100

Compatible With


Customer Care
Help Desk
Web Site Features
Company Information

Total time: 0.0658 seconds