Overland Storage Bronze
Mfg Part #: EWBRNZ1E-RE1
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Where the system availability is important, but not critical, Overland Storage's Bronze Service offering gives you enhanced peace of mind that your storage solution is not out of operation for long.
PRODUCT FEATURES:
Technical support available Monday through Friday, 9 a.m.-5 p.m., excluding recognized public and company holidays;
On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival the next business day. This excludes recognized public and company holidays;
Includes software Maintenance for Protection OS on applicable products;
24x7x365 access to Overland's technical support Web portal;
Multiple year extensions and upgrades to Silver and Gold Service may be available.
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Please note that this item is a license and not a boxed item.
General Specifications
| Manufacturer | Overland Storage |
| Manufacturer Part # | EWBRNZ1E-RE1 |
| Cost Central Item # | 10242968 |
| Product Description | Overland Storage Bronze - Extended service agreement (renewal) - parts and labor - 1 year - on-site - 9x5 - NBD |
| Type | Extended service agreement (renewal) |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
Extended Specifications
General
| Type | Extended service agreement (renewal) |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
Details
| Service & Support Details | Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday Technical support - phone consulting - 1 year - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday New releases update - 1 year - availability: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday |
Compatible With
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