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Overland Storage OverlandCare Level 2

Mfg Part #: EWCAREL2U-SS-1G


Overland Storage OverlandCare Level 2
Ordering Information
Our Price$3,090.42
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Assuring the availability of your Overland Storage solution is a critical part of your overall protected data storage strategy. Overland has made selecting and obtaining the proper level of support for the entire life of your product easy and affordable. While the standard Overland support programs are designed to provide the services that most of Overland's customers require, Overland understands that your needs may be different and have created a selection of service enhancements to augment whatever level of Overland support you have chosen. All Overland products are eligible for enhanced OverlandCare maintenance to augment and/or extend the standard limited warranty.


Product Highlights
  • 24 x 7 telephone assistance
  • Unlimited web and email support
  • Access to on-line knowledge base
  • Firmware updated and patches
  • Remote problem and diagnostics support
  • Next business day advanced CRU parts replacement
  • Next business day response for onsite support

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerOverland Storage
Manufacturer Part #EWCAREL2U-SS-1G
Cost Central Item #11894892
Product DescriptionOverlandCare Level 2 - Extended service agreement (uplift) - parts and labor - 3 years - on-site - 9x5 - NBD
TypeExtended service agreement (uplift)
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response TimeNext business day
Service Availability9 hours a day / 5 days a week

Extended Specifications

General
TypeExtended service agreement (uplift)
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 3 years
Product info support - e-mail consulting - 3 years
Product info support - web knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
New releases update - 3 years

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