Overland Storage Silver

Mfg Part #: EWSILV1E-NE2


Overland Storage Silver
Ordering Information
MSRP$3,132.00
Our Price$3,082.32
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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If your system availability is critical but your operations do not include nights or weekends, Silver level support is designed to return your systems to operation rapidly on your schedule.

PRODUCT FEATURES:

Technical support available Monday through Friday, 9 a.m.-5 p.m., excluding recognized public and company holidays;

On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival within four (4) business hours. This excludes recognized public and company holidays;

Includes software Maintenance for Protection OS on applicable products;

24x7x365 access to Overland's technical support Web portal;

Multiple year extensions and upgrades to Gold Service may be available.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerOverland Storage
Manufacturer Part #EWSILV1E-NE2
Cost Central Item #10243008
Product DescriptionOverland Storage Silver - Extended service agreement (renewal) - parts and labor - 1 year - on-site - 9x5 - 4 h - for NEO 2000
TypeExtended service agreement (renewal)
Service IncludedParts and labor
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability9 hours a day / 5 days a week
Designed ForNEO 2000

Extended Specifications

General
TypeExtended service agreement (renewal)
Service IncludedParts and labor
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability9 hours a day / 5 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Technical support - phone consulting - 1 year - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
New releases update - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed ForOverland Storage NEO 2000

Compatible With


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