Proper installation of your Quantum product is extremely important for seamless and reliable backups and restores. Installation Services can be purchased through Quantum on self-installable products as well as products that require professional installation.
System Integration begins where standard installation ends to ensure that Quantum products are running properly in your environment. Quantum's Configuration Services team will provide your organization with the enterprise class support required tosuccessfully configure your Quantum product into your environment.
Installation and Configuration Services team is comprised of Quantum certified engineers with extensive experience installing Quantum products in tested and certified storage environments. They also have considerable hands-on experience with a wide range of host applications, operating systems, and devices typically found in today's heterogeneous SAN's. Quantum's Installation and Configuration Services team will provide your organization with the enterprise class support required to install and configure your Quantum product into your high-performance SAN.
Once your solution is operational, the Installation and Configuration team ensures that you are prepared to manage its operation by providing your users with a system overview as well as introducing your team to the online support documentation and maintenance procedures.
Ongoing support and service
Quantum provides single-call or online request for support for all of your Quantum products via Quantum's Technical Assistance Center. Quantum's Technical Assistance Center can connect you with a product expert for troubleshooting your environment and developing an action plan to resolve the issue. They also provide on-site service according to the terms of your Quantum hardware support plan.