Business Critical Services Premier is the high level of services for enterprises that require secure uninterrupted access to their data and applications. You will get a designated business critical account manager, your trusted advisor, business advocate, and conduit into Symantec to help manage your entire support experience.
You will also have access to a business critical engineer to help resolve cases and deliver a portfolio of proactive enhancement services to ensure you maximize your investment return on Symantec technologies. Your business critical account team has direct access to Symantec's senior technical experts to help resolve issues quickly and effectively. Business Critical Services Premier is a highly customizable suite of services designed to meet the unique requirements of your IT environment.
Rapid response and risk mitigation
The support engineers intimately understand your complex IT environment, processes, and culture. From priority queuing to dedicated engineers, you save time and effort with direct access to technical experts.
Stabilization of mission-critical areas in your business
The experts are the best qualified to get your environment back up and running quickly with minimal disruption to your business.
Optimization of your investment in Symantec technologiesProduct Highlights
Choose from a menu of services like upgrade assistance, disaster recovery testing, product assurance services, and more. The specialized team helps ensure you are maximizing your investment in Symantec technologies.
- Proactive ownership of critical issues by a business critical account manager
- Priority response from the most experienced Symantec support technicians
- 24 x 7 direct access to advanced line support engineers
- Access to a portfolio of proactive onsite and remote services
- Account reviews to evaluate progress against your support plan