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Symantec Business Critical Services Premier

Mfg Part #: 21236942


Symantec Business Critical Services Premier
Ordering Information
Our Price$10,827.95
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Business Critical Services Premier is the high level of services for enterprises that require secure uninterrupted access to their data and applications. You will get a designated business critical account manager, your trusted advisor, business advocate, and conduit into Symantec to help manage your entire support experience.

You will also have access to a business critical engineer to help resolve cases and deliver a portfolio of proactive enhancement services to ensure you maximize your investment return on Symantec technologies. Your business critical account team has direct access to Symantec's senior technical experts to help resolve issues quickly and effectively. Business Critical Services Premier is a highly customizable suite of services designed to meet the unique requirements of your IT environment.

Rapid response and risk mitigation
The support engineers intimately understand your complex IT environment, processes, and culture. From priority queuing to dedicated engineers, you save time and effort with direct access to technical experts.

Stabilization of mission-critical areas in your business
The experts are the best qualified to get your environment back up and running quickly with minimal disruption to your business.

Optimization of your investment in Symantec technologies
Choose from a menu of services like upgrade assistance, disaster recovery testing, product assurance services, and more. The specialized team helps ensure you are maximizing your investment in Symantec technologies.


Product Highlights
  • Proactive ownership of critical issues by a business critical account manager
  • Priority response from the most experienced Symantec support technicians
  • 24 x 7 direct access to advanced line support engineers
  • Access to a portfolio of proactive onsite and remote services
  • Account reviews to evaluate progress against your support plan

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerSymantec
Manufacturer Part #21236942
Cost Central Item #11744419
Product DescriptionSymantec Business Critical Services Premier - Technical support - phone consulting - 1 year - 24x7 - 15 min - for NetBackup Family
Service & SupportTechnical support
Service IncludedPhone consulting
Full Contract Period1 year
Response Time15 min
Service Availability24 hours a day / 7 days a week
Software TitleNetBackup Family

Extended Specifications

General
TypeTechnical support
Service IncludedPhone consulting
Full Contract Period1 year
Response Time15 min
Service Availability24 hours a day / 7 days a week
Software
Software TitleNetBackup Family
Details
Service & Support DetailsPhone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday
Technical support - 1 year - on-site

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