Service from the Start programs provide multiple years of repair coverage at a known one-time cost, with protection that begins from the date of purchase. Your product is covered for repair above and beyond standard warranty. Select the Gold program for next-business day advance replacement. For eligible products, Gold program is available as Service from the Start with Comprehensive Coverage.
True "service from the start"
Provides peace of mind that service is available whenever you need it, from the date of purchase.
Significant cost savings
Single up-front cost provides peace of mind; multi-year discount; lower annualized price than the standard service contract.
Complete diagnosis and testing using the same methods utilized in the manufacture of the product ensure that your products are repaired to manufacturing specifications.
Coverage includes normal wear and tear
Provides investment protection and ensures service coverage with the right level of repair entitlement.
Easy, fast, reliable
You count on Motorola products for your business. That's why Motorola provides a choice of service center coverage for support, timely repair and maintenance with Service from the Start. Motorola's flexible service programs are designed to fit your business needs, provdiing coverage for normal wear and tear, fast repair turnaround and telephone support with defined response time.
Purchase service at the same time you purchase your Motorola Enterprise Mobility hardware for maintenance support right from the start. Automatic activation provides peace-of-mind that when you need service, we're ready.
Convenient Web-based repair request
It's quick and easy to initiate repair. Just log on to Motorola's online repair system for a return material authorization (RMA) number1. Print out the shipping documents and you're on your way. Motorola technicians expertly repair your equipment to factory specifications.
Flexible service programs to fit your business needs
Service from the Start Programs provide coverage for normal wear and tear, faster repair turnaround and telephone support with defined response time.
Integrated total support planProduct Highlights
Count on Customer Services to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support, service center and optional onsite repair - all backed by Motorola's global support infrastructure. When you choose Motorola, you get industry leading response times and a level of expertise only "direct from the manufacturer" service can offer.
- Seamless service coverage at a known, one-time cost
- Defined response time and escalation path for telephone support
- Three-day turnaround time after receipt at the service center or expedited repair program
- All materials, parts and labor
- Expert repair of your product to manufacturing specifications, by the manufacturer
- Testing with the same methods used in the manufacturing of the product
- Defined engineering changes and updates applied
- State-of-the-art technology for complete diagnosis