Protect your investment in Symbol Technologies solutions with the technical expertise and added value only Symbol can provide. Symbol On Site System Support delivers peace of mind with the services you need, ensuring rapid problem resolution and a fast return to full operability with a range of options to fit your business needs.
When you need help, you don't need recordings. That's why Symbol On Site System Support is designed to provide an immediate response with minimum effort. Initiate on-site service with a single phone call; a Symbol Support Specialist will offer quick problem determination and resolution. In addition, the defined call escalation process ensures that a Symbol Network or Systems Support Engineer addresses your issue within the response commitments of your contract.
If on-site response is required, a Symbol Field Service Representative will be dispatched to your location the next business day. You can rely on Symbol to get your system up and running - your call is tracked and managed until your system is repaired and restored to optimal performance. With On Site System Support, Symbol makes repair simple and easy.
On Site System Support offers a complete suite of options tailored to help you maximize the benefits of your Symbol solution. Whether your business relies on wireless switches, access ports or industry-leading RFID products, you can depend on high quality service to meet your unique support needs. When Symbol-trained technicians are dispatched to your facilities, they provide the professional expertise necessary to address any issue, including diagnosis and repair of any covered product.
Count on Symbol On Site System Support for service delivered directly to your facility, with the security and expertise you need to protect your investment.
This service covers Symbol AP4131.
True "service from the start"
It provides peace of mind that service is available whenever you need it, from the date of purchase.
Significant cost savings
Single up-front cost provides peace of mind; multi-year discount; lower annualized price than the standard service contract.
Complete diagnosis and testing using the same methods utilized in the manufacture of the product ensure that your products are repaired to manufacturing specifications.
Coverage includes normal wear and tear
Provides investment protection and ensures service coverage with the right level of repair entitlement.
Telephone technical support with fast response time to escalated issues
Get the answers you need, when you need them with priority call handling.
Easy, fast, reliable
You count on Motorola products for your business. That's why Motorola provides a choice of service center coverage for support, timely repair and maintenance with Service from the Start. Motorola's flexible service programs are designed to fit your business needs, providing coverage for normal wear and tear, fast repair turnaround and telephone support with defined response time.
A choice of coverage
With Motorola Service from the Start, you select the program - Bronze or Gold - that works best for you. Bronze service offers repair with three-day, in-house turnaround time that covers normal wear and tear and all materials, parts and labor. Or opt for Motorola's expedited repair program for even faster unit return. Both programs provide multi-year seamless repair coverage at a discounted price.
Purchase service at the same time you purchase your Motorola Enterprise Mobility hardware for maintenance support right from the start. Automatic activation provides peace-of-mind that when you need service, they are ready.
Convenient web-based repair request
It's quick and easy to initiate repair. Print out the shipping documents and you're on your way. Motorola technicians expertly repair your equipment to factory specifications.
Integrated total support planProduct Highlights
Count on Customer Services to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support, service center. When you choose Motorola, you get industry leading response times and a level of expertise only "direct from the manufacturer" service can offer.
- 3-day in-house turnaround time with Service from the Start