Service from the Start programs provide multiple years of repair coverage at a known one-time cost, with protection that begins from the date of purchase. Your product is covered for repair above and beyond standard warranty. Service from the Start - Bronze for 3-day in-house turnaround time. For eligible products, both programs are available as Service from the Start with Comprehensive Coverage.
Benefits include priority response and call escalation, enhanced level of service coverage for wear and tear and application of engineering changes that is not available for warranty or non-contract repair.
True "service from the start"
It provides peace of mind that service is available whenever you need it, from the date of purchase.
Significant cost savings
Single up-front cost provides peace of mind; multi-year discount; lower annualized price than the standard service contract.
Complete diagnosis and testing using the same methods utilized in the manufacture of the product ensure that your products are repaired to manufacturing specifications.
Coverage includes normal wear and tear
Provides investment protection and ensures service coverage with the right level of repair entitlement.
Telephone technical support with fast response time to escalated issues
Get the answers you need, when you need them with priority call handling.
Easy, fast, reliable
You count on Motorola products for your business. That's why Motorola provides a choice of service center coverage for support, timely repair and maintenance with Service from the Start. Motorola's flexible service programs are designed to fit your business needs, providing coverage for normal wear and tear, fast repair turnaround and telephone support with defined response time.
A choice of coverage
With Motorola Service from the Start, you select the program - Bronze or Gold - that works best for you. Bronze service offers repair with three-day, in-house turnaround time that covers normal wear and tear and all materials, parts and labor. Or opt for Motorola's expedited repair program for even faster unit return. Both programs provide multi-year seamless repair coverage at a discounted price.
Purchase service at the same time you purchase your Motorola Enterprise Mobility hardware for maintenance support right from the start. Automatic activation provides peace-of-mind that when you need service, they are ready.
Convenient web-based repair request
It's quick and easy to initiate repair. Print out the shipping documents and you're on your way. Motorola technicians expertly repair your equipment to factory specifications.
Integrated total support plan
Count on Customer Services to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support, service center. When you choose Motorola, you get industry leading response times and a level of expertise only "direct from the manufacturer" service can offer.