Service from the Start with Comprehensive Coverage extends normal wear and tear repair coverage to include accidental breakage of cracked plastics, broken screens, keypads and more. This enhanced level of coverage helps to lower your total cost of ownership, protects your investment and productivity, and provides service peace of mind.
Protect your investment in Symbol Technologies solutions with the technical expertise and added value only Symbol can provide. Symbol On Site System Support delivers peace of mind with the services you need, ensuring rapid problem resolution and a fast return to full operability with a range of options to fit your business needs.
When you need help, you don't need recordings. That's why Symbol On Site System Support is designed to provide an immediate response with minimum effort. Initiate on-site service with a single phone call; a Symbol Support Specialist will offer quick problem determination and resolution. In addition, the defined call escalation process ensures that a Symbol Network or Systems Support Engineer addresses your issue within the response commitments of your contract.
If on-site response is required, a Symbol Field Service Representative will be dispatched to your location the next business day. You can rely on Symbol to get your system up and running - your call is tracked and managed until your system is repaired and restored to optimal performance. With On Site System Support, Symbol makes repair simple and easy.
On Site System Support offers a complete suite of options tailored to help you maximize the benefits of your Symbol solution. Whether your business relies on wireless switches, access ports or industry-leading RFID products, you can depend on high quality service to meet your unique support needs. When Symbol-trained technicians are dispatched to your facilities, they provide the professional expertise necessary to address any issue, including diagnosis and repair of any covered product.
Comprehensive, no questions asked coverage
It virtually eliminates any surprise repair costs and significantly reduces of with coverage for normal wear and tear and accidental breakage.
Fast turnaround time for all repairs
It minimizes downtime to keep your critical business functions running smoothly.
Get more for less
Take advantage of a multi-year discount with a single upfront cost that provides more coverage and a lower annualized cost than a standard service contract.