Experience a new standard of service with an enhanced level of coverage from the first day of your hardware purchase. Service from the Start with Comprehensive Coverage extends normal wear and tear repair coverage to include accidental breakage of cracked plastics, broken screens, keypads and more.
This enhanced level of coverage helps to lower your total cost of ownership, protects your investment and productivity, and provides service peace of mind.
Setting a new standard for service
Every day, you count on Motorola mobile computers to keep your business running efficiently and cost-effectively. Now, you can protect your Motorola mobile computers against accidental damage, normal wear and tear, and more with one of the most complete service offerings available today - Service from the Start with Comprehensive Coverage.
Crack the display? No problem. Damage the outer casing? No problem. Broken exit window? No problem. Motorola's plans cover normal wear and tear, as well as repairs to displays, touch screens, plastics, keypads, exit windows, and other internal and external components damaged through accidental breakage. Motorola even includes coverage for the styluses, hand straps, screen protectors and battery doors. Motorola doesn't focus on how it happened, but on how to get you up and running as soon as possible.
Choose your turnaround time
With Service from the Start with Comprehensive Coverage, your call is answered by a support specialist with expertise in your particular product. If resolution is not achieved with that first call, your issue is immediately escalated to the next support tier for response within the time period designated in your service plan. The Bronze service plan offers repair service with a three-day in-house turnaround and a four-hour response time for escalated support calls.
Convenient Web-based repair request
You can initiate repair quickly and easily, with anywhere anytime convenience. Just log on to the online repair system to request a Return Material Authorization (RMA) number, print out the shipping documents, and you're on your way. Motorola technicians expertly repair your equipment to manufacturing specifications.
Integrated total support planProduct Highlights
Count on Customer Services to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support and service center - all backed by the global support infrastructure and proven expertise. When you choose Motorola, you get industry leading response times and a level of expertise only 'direct-from-the-manufacturer' service can offer.
- Comprehensive, no questions asked coverage
- Fast turnaround time for all repairs
- Flexible service plans
- 3-business day turnaround for Bronze service
- Get more for less
- True "service from the start"
- Round-the-clock access