Service from the Start programs provide multiple years of repair coverage at a known one-time cost, with protection that begins from the date of purchase. Your product is covered for repair above and beyond standard warranty. For eligible products, both programs are available as Service from the Start with comprehensive coverage.
Benefits include priority telephone response time, enhanced wear-and-tear service coverage and application of engineering changes that is not available for warranty or non-contract repair.
A Choice of Coverage
With Service from the Start, you select the program - Bronze or Gold - that works best for you. Bronze service offers repair with three-day, in-house turnaround time that covers normal wear and tear and all materials, parts and labor. Or opt for an expedited repair program for even faster unit return. Both programs provide multi-year seamless repair coverage at a discounted price.
Purchase service at the same time you purchase your Motorola Enterprise Mobility hardware for maintenance support right from the start.
Convenient Web-based Repair Request
It's quick and easy to initiate repair. Just log on to online repair system to request a return material authorization (RMA) number. Print out the shipping documents and you're on your way. Motorola technicians expertly repair your equipment to manufacturing specifications.
Integrated total support planProduct Highlights
Count on Customer Services to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support, service center and optional onsite repair - all backed by global support infrastructure. When you choose Motorola, you get industry leading response times and a level of expertise only "direct from the manufacturer" service can offer.
- Seamless service coverage at a known, one-time cost
- Defined response time and escalation path for telephone support
- Three-day turnaround time after receipt at the Service Center or expedited repair program
- Coverage for normal wear and tear
- Expert repair of your product to manufacturing specifications