Setting a standard for service
Every day, you count on Symbol mobile computers to keep your business running efficiently and cost-effectively. Now, you can protect your Symbol mobile computers against accidental damage, normal wear and tear, and more with one of the most complete service offerings available today - Service from the Start with Comprehensive Coverage. This unique offering provides three years of seamless coverage at the right price, delivering expanded services at a lower cost-per-year. No matter where in the world you are located, Symbol's global support infrastructure ensures fast and dependable turnaround times and prompts telephone technical support. Count on Service from the Start with Comprehensive Coverage for maximum uptime and maximum investment protection for your Symbol mobile computers. Now that's true peace of mind.
You're covered - period
Crack the display? No problem. Scratch the outer casing? No problem. Damaged exit window? No problem. Symbol Service from the Start contracts offers comprehensive coverage at no additional cost to protect you from the unexpected. Symbol's plans cover normal wear and tear, as well as repairs to displays, touch screens, plastics, keypads, exit windows, and other internal and external components damaged through accidental breakage. At Symbol, Symbol doesn't focus on how it happened, but on how to get you up and running as soon as possible.
Choose your turnaround timeProduct Highlights
With Symbol Service from the Start with Comprehensive Coverage, your call is answered by a support specialist with expertise in your particular product. If resolution is not achieved with that first call, your issue is immediately escalated to the next support tier for response within the time period designated in your service plan. The Bronze service plan offers repair service with a three-day in-house turnaround and a four hour response time for escalated support calls.
- Comprehensive, no questions asked, coverage includes normal wear and tear, and accidental breakage
- Fast turnaround time for all repairs
- 3-day turnaround for Bronze service
- Multi-year discount - annualized price lower than standard service contract
- True ‘service from the start
- Telephone technical support with fast response time to escalated issues
- Online web-based portal: initiate and manage service requests