Setting a standard for service
Every day, you count on Motorola mobile computers to keep your business running efficiently and cost-effectively. Now, you can protect your Motorola mobile computers against accidental damage, normal wear and tear, and more with one of the most complete service offerings available today - Service from the Start with comprehensive coverage.
Crack the display? No problem. Damage the outer casing? No problem. Broken exit window? No problem. Service from the Start contracts offer comprehensive coverage at no additional cost to protect you from the unexpected. Motorola's plans cover normal wear and tear, as well as repairs to displays, touch screens, plastics, keypads, exit windows, and other internal and external components damaged through accidental breakage. Motorola even includes coverage for the styluses, hand straps, screen protectors and battery doors. Motorola don't focus on how it happened, but on how to get you up and running as soon as possible.
Choose your turnaround time
With Service from the Start with comprehensive coverage, your call is answered by a support specialist with expertise in your particular product. If resolution is not achieved with that first call, your issue is immediately escalated to the next support tier for response within the time period designated in your service plan.
Convenient web-based repair request
You can initiate repair quickly and easily, with anywhere anytime convenience. Just log on to Motorola's online repair system to request a Return Material Authorization (RMA) number, print out the shipping documents, and you're on your way. Motorola technicians expertly repair your equipment to manufacturing specifications.
Integrated total support planProduct Highlights
Count on Customer Services to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support, service center and optional onsite repair - all backed by Motorola's global support infrastructure and proven expertise. When you choose Motorola, you get industry leading response times and a level of expertise only 'direct-from-the-manufacturer' service can offer. And by centralizing Motorola's service centers, Motorola have achieved the significant cost-savings required to provide you with more - for less: very competitively priced service plans with extended coverage offerings.
- True "service from the start"
- Expert repair
- Coverage includes normal wear and tear
- Telephone technical support with fast response time to escalated issues
- Minimize downtime with next business day replacement unit, ready to go right out of the box