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Trend Micro Premium Support Platinum

Mfg Part #: PSNA0041


Trend Micro Premium Support Platinum
Ordering Information
Our Price$99,000.00
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

The Trend Micro Premium Support Program (PSP) provides proactive, personalized services combining rapid response times with antivirus, content security and technical expertise, to quickly address issues and deliver antivirus and product knowledge at every service level. The Trend Micro Premium Support Program presents a choice of support offerings to help enterprises maximize their security investments and protection worldwide.

Platinum Premium Support is designed for multinational enterprises requiring mission-critical virus response guarantees and regional TAM support in three major worldwide locations. It features accessing to Trend Micro development teams for assistance with application integration. Two hour, penalty-backed virus response SLA provides a detection commitment for customer-submitted virus cases. Platinum Premium Support provides expert advice in designing and implementing the network to help ensure Trend Micro products are kept up-to-date to prevent potential threats from entering the network environment.


Product Highlights
  • Gives you direct access to a technical expert
  • Resolves support issues faster
  • Provides highly-responsive, personalized service
  • Maximizes efficiency and frees your IT resources
  • Alerts you to threats before problems occur

This product can only be sold to College Students, Accredited Educational Institutions, Administrative Offices & Boards of Education, Public Libraries, and Public Museums. Students are limited to 1 copy of each product per calendar year. Students must supply either a clear copy of their student ID or a enrollment verification letter from the registrar's office, via FAX or e-mail(.jpg). Institutions must supply a signed purchase order. We cannot ship academic orders unless we receive valid credentials. Please click here for instructions.


This product is intended for sale to government institutions. Please call 1-866-469-2678 for additional details.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerTrend Micro
Manufacturer Part #PSNA0041
Cost Central Item #10935438
Product DescriptionPremium Support Platinum - Technical support - consulting - 24x7 - EDU, GOV
Service & SupportTechnical support
Service IncludedConsulting
Service Availability24 hours a day / 7 days a week
License PricingAcademic, government

Extended Specifications

General
TypeTechnical support
Service IncludedConsulting
Service Availability24 hours a day / 7 days a week
Software
License PricingAcademic, government
Details
Service & Support DetailsE-mail consulting - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - availability: 24 hours a day / Monday-Sunday
Phone consulting - availability: 24 hours a day / Monday-Sunday
Virus definitions update
Remote monitoring - availability: 24 hours a day / Monday-Sunday
Quarterly new releases updates
E-mail notification - availability: 24 hours a day / Monday-Sunday

Customer Care
Help Desk
Web Site Features
Company Information

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