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Trend Micro Premium Support Silver

Mfg Part #: PSRA0038


Trend Micro Premium Support Silver
Ordering Information
Our Price$31,263.16
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

The Trend Micro Premium Support Program (PSP) provides proactive, personalized services combining rapid response times with antivirus, content security and technical expertise, to quickly address issues and deliver antivirus and product knowledge at every service level. The Trend Micro Premium Support Program presents a choice of support offerings to help enterprises maximize their security investments and protection worldwide.

Silver Premium Support is designed for small to medium enterprises requiring a moderate level of TAM support.


Product Highlights
  • Resolves support issues faster - with 24 x 7 support and urgent priority handling
  • Empowers your IT staff with access to in-depth technical expertise and product knowledge
  • Provides highly-responsive, personalized service from a designated TAM
  • Maximizes efficiency and frees your IT resources for other high-priority needs
  • Alerts you to new threats to help prevent problems before they occur

This product can only be sold to College Students, Accredited Educational Institutions, Administrative Offices & Boards of Education, Public Libraries, and Public Museums. Students are limited to 1 copy of each product per calendar year. Students must supply either a clear copy of their student ID or a enrollment verification letter from the registrar's office, via FAX or e-mail(.jpg). Institutions must supply a signed purchase order. We cannot ship academic orders unless we receive valid credentials. Please click here for instructions.


This product is intended for sale to government institutions. Please call 1-866-469-2678 for additional details.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerTrend Micro
Manufacturer Part #PSRA0038
Cost Central Item #10270794
Product DescriptionPremium Support Silver - Technical support (renewal) - phone consulting - 1 year - 24x7 - unlimited users - EDU, local, state
Service & SupportTechnical support (renewal)
Service IncludedPhone consulting
Full Contract Period1 year
Service Availability24 hours a day / 7 days a week
License QtyUnlimited users
License PricingAcademic, local government, state government

Extended Specifications

General
TypeTechnical support (renewal)
Service IncludedPhone consulting
Full Contract Period1 year
Service Availability24 hours a day / 7 days a week
Software
License QtyUnlimited users
License PricingAcademic, local government, state government
Details
Service & Support DetailsPhone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Security alert notification - 1 year
Consulting - 1 year

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