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Trend Micro Support Services 24x7 Enhanced Support

Mfg Part #: PSRM0351


Trend Micro Support Services 24x7 Enhanced Support
Ordering Information
Our Price$4.57
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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24x7 Enhanced Support provides your organization with access to advanced security experts any time you need it, 24 x 7 x 365, along with faster issue resolution, up to four hours of remote deployment and upgrade assistance, and more.


Product Highlights
  • 24 x 7 telephone access to support engineers
  • 3 designated callers
  • Telephone or Web/email case opening
  • Remote problem diagnosis and remediation support
  • Access to advanced engineers
  • Priority call queuing
  • Remote installation and upgrade support
  • Best practice guides
  • Proactive threat alerts

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerTrend Micro
Manufacturer Part #PSRM0351
Cost Central Item #11476420
Product DescriptionTrend Micro Support Services 24x7 Enhanced Support - Technical support (renewal) - phone consulting - 1 year - 24x7 - for Trend Micro Enterprise Security Suite - 1 user - volume - 5001-10000 licenses
Service & SupportTechnical support (renewal)
Service IncludedPhone consulting
Full Contract Period1 year
Service Availability24 hours a day / 7 days a week
Software TitleTrend Micro Enterprise Security Suite
License Qty1 user
License PricingVolume / 5001-10000 licenses

Extended Specifications

General
TypeTechnical support (renewal)
Service IncludedPhone consulting
Full Contract Period1 year
Service Availability24 hours a day / 7 days a week
Software
Software TitleTrend Micro Enterprise Security Suite
License Qty1 user
License PricingVolume / 5001-10000 licenses
Details
Service & Support DetailsPhone consulting - 1 year - availability: 24 hours a day / Monday-Sunday - 4 contacts
Web support - 1 year - availability: 24 hours a day / Monday-Sunday
E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Remote monitoring - 1 year
Security alert notification - 1 year
Remote installation and upgrade - 1 year - 4 hours

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