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Trend Micro Technical Account Management Services Gold

Mfg Part #: PSRN0073


Trend Micro Technical Account Management Services Gold
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Our Price$57,602.37
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 12:48am 4/1/2014
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Constantly evolving threats, coupled with the need to comply with regulations, creates complex and costly challenges for managing your IT systems, processes, and resources. You rely on your enterprise security to safeguard your corporate data and reputation. And, with Trend Micro solutions you gain proven technology to protect your organization and ensure compliance.

To help you fully leverage the value of your Trend Micro solutions and to achieve optimized IT service levels, you can rely on Trend Micro Technical Account Management Services. Working as an extension to your team, Technical Account Management Services delivers a business critical component of your IT security management program. You gain proactive security resources for customer advocacy and a partner to help you optimize your security profile across technology, processes, and people.

Proactive security services
Say "goodbye" to call center hold times and reactive, "break/fix" support. With Technical Account Management Services you gain a proactive, advisory relationship with your trusted security vendor that focuses on providing you with regular touch points and expert recommendations to help you fully leverage Trend Micro solutions as well as optimize your IT service levels.

Trusted security advisory experts
With Trend Micro Technical Account Management Services, your IT staff gains a trusted advisor and partner who will collaborate with your team to deliver the best protection and security operations strategies. The experts have deep insight and security expertise as well as access to the global technical ecosystem and tools within Trend Micro - covering the range of security vectors; including, content security, data center security, data protection, and risk management. With this vast knowledge, the team is trained to deliver highly-responsive, personalized service that augments and provides great value to your IT staff.

Optimized security posture
The Technical Account Managers understand both the complexity of the security landscape and the challenges IT departments face in minimizing risk exposure while managing an ever-changing infrastructure. That's why Trend Micro Technical Account Management Services is critical for a proactive and optimized security posture management plan - preventing potential problems before they occur, and providing recommendations to improve the overall effectiveness.


Product Highlights
  • Proactive, prescriptive guidance that delivers technical insight and advocacy
  • Annual security account management providing staff augmentation resources
  • Full leverage of Trend Micro solutions to reduce risk and optimize IT service levels

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerTrend Micro
Manufacturer Part #PSRN0073
Cost Central Item #11294861
Product DescriptionTrend Micro Technical Account Management Services Gold - Technical support (renewal) - consulting - 1 year - 24x7 - 1 h
Service & SupportTechnical support (renewal)
Service IncludedConsulting
Full Contract Period1 year
Response Time1 hour
Service Availability24 hours a day / 7 days a week

Extended Specifications

General
TypeTechnical support (renewal)
Service IncludedConsulting
Full Contract Period1 year
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsConsulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - 6 contacts
Phone consulting - 1 year - 1 incident per week
Remote monitoring - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Inspection - 1 year - on-site - 2 visits per year

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