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Trend Micro Technical Account Management Services Silver

Mfg Part #: PSRM0008


Trend Micro Technical Account Management Services Silver
Ordering Information
Our Price$36,473.68
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ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Use Technical Account Management to improve your security posture and increase the ROI of your Trend Micro investments.

To help you fully leverage the value of your Trend Micro security solutions and to achieve optimized IT service levels, you can rely on Trend Micro Technical Account Management Services. Working as an extension to your team, your Technical Account Manager (TAM) delivers a business-critical component of your IT security management program.

You gain proactive security resources for customer advocacy and a trusted partner to help you optimize your security profile across technology, processes, and people.

Content Security solutions protect your corporate infrastructure from threats; such as malware, spam, and botnets.

Proactive security services
Say "goodbye" to call center hold times and reactive, "break/fix" support. With Technical Account Management Services you gain a proactive, advisory relationship with your trusted security vendor that focuses on providing you with regular touch points and expert recommendations to help you fully leverage Trend Micro solutions as well as optimize your IT service levels.

Trusted security advisory experts
With Trend Micro Technical Account Management Services, your IT staff gains a trusted advisor and partner who will collaborate with your team to deliver the best protection and security operations strategies. The experts have deep insight and security expertise as well as access to the global technical ecosystem and tools within Trend Micro - covering the range of security vectors; including, content security, data center security, data protection, and risk management. With this vast knowledge, the team is trained to deliver highly-responsive, personalized service that augments and provides great value to your IT staff.

Optimized security posture
The Technical Account Managers understand both the complexity of the security landscape and the challenges IT departments face in minimizing risk exposure while managing an ever-changing infrastructure. That's why Trend Micro Technical Account Management Services is critical for a proactive and optimized security posture management plan - preventing potential problems before they occur, and providing recommendations to improve the overall effectiveness.


Product Highlights
  • Quarterly status meetings
  • Proactive threat alerts
  • Content security best practice reviews
  • Annual solution optimization assessment
  • Annual content security roadmap review

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerTrend Micro
Manufacturer Part #PSRM0008
Cost Central Item #11294840
Product DescriptionTrend Micro Technical Account Management Services Silver - Technical support (renewal) - consulting - 1 year - 9x5 - 2 h - for Trend Micro Content Security
Service & SupportTechnical support (renewal)
Service IncludedConsulting
Full Contract Period1 year
Response Time2 hours
Service Availability9 hours a day / 5 days a week
Software TitleTrend Micro Content Security

Extended Specifications

General
TypeTechnical support (renewal)
Service IncludedConsulting
Full Contract Period1 year
Response Time2 hours
Service Availability9 hours a day / 5 days a week
Software
Software TitleTrend Micro Content Security
Details
Service & Support DetailsEmergency consulting - 1 year - response time: 2 hours - availability: after business hours - 4 contacts
Consulting - 1 year - response time: 2 hours - availability: 9 hours a day / Monday-Friday - 4 contacts
Phone consulting - 1 year - 12 incidents per year

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