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Trend Micro Virus Response Service Level Agreement

Mfg Part #: VLRA0000

Trend Micro Virus Response Service Level Agreement
Ordering Information
Our Price$12,505.26
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014

The Trend Micro Virus Response Service Level Agreement (Virus Response SLA) offers customers a penalty-backed commitment that pattern files for detecting new viruses will be delivered within two hours from the time a virus case is submitted.

With the Virus Response SLA, customers can minimize the expenses and lost productivity associated with virus attacks knowing when and what to expect from Trend Micro. This is one of a series of service initiatives that supports the company's Enterprise Protection Strategy.

Trend Micro Enterprise Protection Strategy (EPS) combines services, products, and centralized management tools to deliver Trend Micro's antivirus expertise to customers during each stage of a virus outbreak, from antivirus defense policies through post-attack system clean up and assessment.

This product can only be sold to College Students, Accredited Educational Institutions, Administrative Offices & Boards of Education, Public Libraries, and Public Museums. Students are limited to 1 copy of each product per calendar year. Students must supply either a clear copy of their student ID or a enrollment verification letter from the registrar's office, via FAX or e-mail(.jpg). Institutions must supply a signed purchase order. We cannot ship academic orders unless we receive valid credentials. Please click here for instructions.

This product is intended for sale to government institutions. Please call 1-866-469-2678 for additional details.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerTrend Micro
Manufacturer Part #VLRA0000
Cost Central Item #10270852
Product DescriptionTrend Micro Virus Response Service Level Agreement - Technical support (renewal) - 2 h - EDU, GOV
Service & SupportTechnical support (renewal)
Response Time2 hours
License PricingAcademic, government

Extended Specifications

TypeTechnical support (renewal)
Response Time2 hours
License PricingAcademic, government
Service & Support DetailsTechnical support - response time: 2 hours

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