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Wyse Technology Wyse Premium Support Bronze

Mfg Part #: 906023-06


Wyse Technology Wyse Premium Support Bronze
Ordering Information
MSRP$2,999.00
Our Price$2,873.75
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

While you can create support cases on the Wyse self-service center 24/7 (with zero phone hold time) you can still reach the support center by phone, from 9 AM to 5 PM, Monday through Friday. By specifying who can contact Wyse customer support, you can control who submits incident reports and for what, thereby protecting your support investment. Wyse premium support customers are entitled to targeted response times that ensure that your incidents will be responded to in a timely manner. The responses times are specific to each premium support plan.

Take control in the Wyse Self-service center
The online Wyse self-service center provides you the ability to create and manage your own support tickets online, 24 hours a day, seven days a week. With the Wyse self-service center, you can open a support ticket and manage it without ever having to pick up the phone. You will receive automatic notifications based on what is happening with your case, such as status changes. Your support ticket will be routed to the appropriate Support team based on your region. In addition, you can search the Wyse customer support knowledge base. Wyse is continually creating KB articles and updating existing ones. You also have access to quick start guides, reference manuals, and FAQ documentation.

Get help by phone
While you can create support cases on the Wyse self-service center 24/7 (with zero phone hold time) you can still reach the support center by phone, from 9 AM to 5 PM, Monday through Friday.

Name your internal support contacts
By specifying who can contact Wyse customer support, you can control who submits incident reports and for what, thereby protecting your support investment.

Support response times
Wyse premium support customers are entitled to targeted response times that ensure that your incidents will be responded to in a timely manner. The responses times are specific to each premium support plan.


Product Highlights
  • Telephone support from 9 AM to 5 PM
  • 24/7 access to Wyse self-service center
  • 5 support incidents
  • 1 customer authorized user
  • Response time targets

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerWyse Technology
Manufacturer Part #906023-06
Cost Central Item #11367207
Product DescriptionWyse Premium Support Bronze - Technical support - phone consulting - 5 incidents - 8x5
TypeTechnical support
Service IncludedPhone consulting
Full Contract Period5 incidents
Service Availability8 hours a day / 5 days a week

Extended Specifications

General
TypeTechnical support
Service IncludedPhone consulting
Full Contract Period5 incidents
Service Availability8 hours a day / 5 days a week
Details
Service & Support DetailsTechnical support - phone consulting - availability: 8 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday - 50 incidents
Technical support - knowledge base access - availability: 24 hours a day / Monday-Sunday
Technical support - web support - availability: 24 hours a day / Monday-Sunday

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