Customer Care - Return Policy and RMA Criteria

** Most unopened goods can be returned within 15 calendar days of delivery.

Please note that due to manufacturer requirements, there are some items that are not returnable. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Steps for return of unopened goods:

1. Customer contacts our customer service for a return authorization number. Prior to shipping back your product(s), you must request and receive a return authorization number from our customer service department.
2. Customer ships approved item(s) to our warehouse with the return authorization number clearly listed on the shipping label. This RA number should be clearly visible on the address field of the shipping label using the format: RA-XXXX. Items shipped to us without the return authorization number clearly showing on the shipping label will be refused by our warehouse.
3. When approved items are received and checked in at our warehouse, we issue a credit to customer's credit card minus a 15% restocking fee. Shipping charges are not refundable.

All return authorizations will expire after 15 days. If a return authorization expires or is canceled, it can not be reissued.

Please note that due to manufacturer requirements, there are some items that are not returnable for any reason. Some examples would be items from the following companies or categories; APC, IBM, Lenovo, Compaq, Hewlett-Packard, Primera, Xerox, Lexmark, Polycom and all Printers/Photocopiers. Defective items will be serviced or replaced by the manufacturer. This is not a complete list, and is provided as an example. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

For other items, we offer two replacement options:

Option 1. (Standard Replacement)

Steps for Standard Replacement:

1. Customer contacts our customer support for a return authorization number.
2. We issue a ground call tag for the defective item(s) to be picked up.
3. When these items are received and checked in at our warehouse, replacement* items will be shipped ground services. No charge will be applied to customer credit card. Average turn around time is 10-14 days.

Option 2. (Advance Replacement)

Steps for Advance Replacement:

1. Customer contacts our customer support for a return authorization number.
2. We issue a ground call tag for the defective item(s) to be picked up.
3. We charge customer's credit card for the replacement item(s).
4. We ship the replacement* item(s) within 1 business day via ground services.
5. When the defective items are received and checked in at our warehouse, we credit the customer's card for the defective item(s). Average turn around time is 1-7 days.

Shipping charges are not refundable. Items outside of 10 calendar days of delivery can not be returned as DOA.

**Non-defective opened items can not be returned if the factory seal is broken.

These items are generally considered used goods and cannot be resold as new. Do not assume the item(s) you are ordering are returnable if opened. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Please note that due to manufacturer requirements, items from the following companies or categories can not be returned once opened for any reason; APC, IBM, Lenovo, Compaq, Hewlett-Packard, Primera, Xerox, Lexmark, Polycom, all Printers/Photocopiers, memory products and Software. Defective items will be serviced or replaced by the manufacturer. This is not a complete list, and is provided as an example. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

If we are notified in advance that item(s) are going to be refused, the refused items will be treated as unopened returned goods. A 15% restocking fee will be applied. Shipping charges are not refundable.

If we are not notified in advance item(s) are going to be refused, a $25.00 refusal fee and a 15% restocking fee will be applied. Shipping charges are not refundable.

Any returned item(s) must be in the original manufacturers packaging. The packaging must be intact, and free from holes, tape, and writing. There must be no stickers, other than the shipping label on the manufacturers packaging.

* Contingent on current stock status.

** Discontinued item(s) and item(s) marked "No Returns" cannot be returned. Virtual item(s), such as Licensing and service agreements can not be returned. Item(s) from certain manufacturers cannot be returned. Opened software can not be returned. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

NEITHER COST CENTRAL NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER COST CENTRAL NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES.